1. Who we are
Skyliine is an independent digital agency brand offering web design, development, branding, SEO, social media content and digital marketing services. You can contact us at skyliineagency@gmail.com.
2. Information we collect
When you submit a quote or contact form, we may collect your name, business name, email address, phone number, website or social link, selected services, timeline, budget range, project message, source page and campaign parameters if present.
3. How we use information
We use submitted information to respond to inquiries, understand your project needs, prepare proposals, provide services, improve our website and protect the site from spam or misuse.
4. Email and service providers
Form submissions may be processed through an email delivery provider so the request can reach Skyliine. We only use providers needed to operate the website and communication flow.
5. Cookies and analytics
This website may use basic technical storage for language preference and may use analytics if configured by the site owner. If additional tracking tools are added later, this policy should be updated to describe them.
6. Data retention
We keep inquiry information only as long as reasonably needed to respond, manage client relationships, comply with legal obligations and protect legitimate business interests.
7. Your choices
You can contact Skyliine to request access, correction or deletion of information you submitted, subject to legal and operational limits.
8. Security
We use reasonable technical and organizational measures to protect information. No online transmission is guaranteed to be completely secure, so avoid sending sensitive passwords, payment details or confidential credentials through the form.
9. Instagram welcome bot
When you message @skyliine.agency on Instagram, our welcome bot processes your incoming message to identify its language and send a single automated greeting. After that greeting, the Skyliine team handles the conversation manually.
The bot processes message text and identifiers received from Instagram. It does not store message bodies in its database. It stores hashed account, sender and message identifiers, the selected language, timestamps, and welcome delivery status. These records allow us to prevent repeated greetings and troubleshoot delivery failures.
Messages remain in Instagram and are accessible to the Skyliine team through Instagram’s inbox. Not storing message bodies in the bot’s database does not delete the conversation from Instagram.
We use Meta’s Instagram services to receive and send messages, and Cloudflare Workers and Cloudflare D1 to run the bot and store its welcome records.
We retain welcome records until they are deleted so that returning customers do not repeatedly receive an automated greeting.
Requesting deletion
To request deletion of records held by our welcome bot, email skyliineagency@gmail.com with the subject Instagram bot data deletion and include the Instagram username you used to contact us.
We may ask you to confirm ownership of that Instagram account so we can identify and delete the correct records. We will confirm the outcome of your request.
Deleting bot records does not delete messages held in Instagram. If you message us again after your bot record is deleted, you may receive a new automated welcome.
10. Updates
We may update this policy when the website, services or legal requirements change. The updated date above shows the latest revision.